Shunyastra ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect when you visit shunyastra.com or engage us for website, app, branding, SEO, ads, social media, or AI & automation services, why we collect it, and the choices you have.
1. Introduction
This policy applies to all visitors, clients, and users of our website and services (collectively, "Services"). By using our Services, you agree to the collection and use of information as described here. If you do not agree with this policy, please do not use our Services.
We are an IT company headquartered in Ghaziabad, Uttar Pradesh, India, providing website and app development, branding, SEO, paid advertising, social media management, and AI & automation solutions to clients in India and abroad.
2. Information We Collect
2.1 Information you give us directly
- Contact details submitted via forms — name, email address, phone number, company name, and project details.
- Information shared during discovery calls, audits, onboarding, or ongoing project communication (email, WhatsApp, calls, meetings).
- Billing information such as invoicing address and payment references (we do not store full card numbers — payments are processed by third-party payment gateways).
- Content, assets, credentials, or account access you provide so we can deliver a project (e.g. hosting logins, ad account access, brand assets).
2.2 Information collected automatically
- Device and usage data — IP address, browser type, pages visited, time spent, referring URL, and general location (city/country level).
- Cookies and similar tracking technologies (see Section 4).
- Analytics data from tools such as Google Analytics and similar services used to understand how visitors use our site.
3. How We Use Your Information
- To respond to enquiries, quote requests, and provide the services you ask for.
- To deliver, manage, and support ongoing projects (websites, apps, SEO, ads, social media, AI & automation).
- To send project updates, invoices, and administrative communication.
- To send optional marketing updates such as our monthly newsletter, if you opt in.
- To improve our website, offerings, and customer experience based on usage patterns.
- To detect, prevent, and address fraud, abuse, or security issues.
- To comply with legal obligations under Indian law and, where relevant, the laws of a client's own jurisdiction.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to remember preferences, understand site traffic, and measure the performance of our marketing campaigns. These may include:
- Essential cookies — required for the site to function correctly.
- Analytics cookies — such as Google Analytics, used to understand how visitors use the site.
- Advertising / retargeting cookies — such as the Meta Pixel or Google Ads tag, used to measure and retarget campaigns for our own marketing and, where applicable, for clients whose ad accounts we manage.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of the site.
5. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- With trusted service providers who help us operate our business (hosting providers, email/CRM tools, payment processors, analytics providers), bound by confidentiality obligations.
- With platforms directly relevant to a service you've engaged us for (e.g. Meta or Google, when we manage ad accounts on your behalf).
- If required by law, regulation, legal process, or governmental request.
- In connection with a business transfer such as a merger, acquisition, or sale of assets, with continued protection under an equivalent policy.
6. Third-Party Platforms & Ads
Where we manage advertising or social accounts on your behalf (Meta Ads, Google Ads, Instagram, LinkedIn, YouTube, etc.), those platforms have their own privacy policies governing how they process data. We encourage you to review the policies of any third-party platform we connect to as part of a project.
Every account we manage — hosting, domains, ad accounts, analytics, social profiles — remains owned by the client. We access these only to deliver agreed services and do not retain access after an engagement ends unless requested.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption on our website, restricted internal access to client data, and secure storage of credentials. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy — typically for the duration of an active engagement plus a reasonable period afterward for record-keeping, tax, and legal purposes. You may request earlier deletion, subject to Section 9.
9. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal or contractual retention requirements.
- Withdraw consent for marketing communications at any time (every marketing email includes an unsubscribe link).
- Object to or restrict certain types of processing.
To exercise any of these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe.
10. Children's Privacy
Our Services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
11. International Visitors
We serve clients across regions and time zones. If you are accessing our Services from outside India, please note your information may be processed and stored in India or in the jurisdictions of the third-party providers listed above, which may have different data protection laws than your home country.
12. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of our Services after changes take effect constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, reach out to us:
Shunyastra
We typically respond to privacy-related requests within 3–5 business days.